Multi-branching networking with Small Business Telephone System
When a small business grows and needs to establish another branch, communication between the branches very essential. The branches need to be in touch with each other and share all the updates, information, etc. There are also cases in which a businessman also has to do some of the business at home. So in such situation, a communication system is needed, which manages the communication within branches or remote location. The latest technology called Multi-branching networking has been inducted in the small business telephone systems, which is designed to help businesses to communicate with their remote branches.
In order to avail multi-branching networking, you need to have PBX on your telephone system. The PBX system itself is very smart equipment that streamlines the communication flow within your office. Another feature that a PBX-enabled system provides is the communication of an office with its other branches, associates etc. Having a single connection, you can have numerous sub-extensions of the system. The system provides a direct connection of the telephone system to its other branches.
The advantages of multi-branching is that you don’t need to buy separate lines for your different departments or extensions. The IVR service guides the caller and connects the call to the appropriate person, no matter which branch he/she is. If you are sole proprietor and need to use your 0800 number at your home, you can also add an extension to your home landline number.
The multi-branching system creates a very professional image of the company, as the caller doesn’t have to face the hassle of looking for the appropriate recipient. Another benefit of a multi-branching network is that it can be encrypted on any non geographic numbers such as 0800 numbers.
For more information on other non geographical numbers such as 0845 numbers and 0844 numbers please contact 08 Direct.
Call routing services on your 0845 number
On your 0800 numbers you can set an option which will allow you to divert calls to a series of phone numbers, that is, it will ring more than one phone at the same time, this is also known as ring group service.
This service seems to be perfect for sales calls or call centers, where you have 0800 uk numbers of representative available to take a call. This way they are able to take the calls in a timely manner, avoiding any annoyance at the customers end.
When the calls are diverted to a series of phone numbers, these calls are protected from any interruption by Voicemail on your mobile or Landline.
These call routing services can be combined with the following options as part of the free business services package:
1. Voicemail
2. Call Whisper
3. Auto Attendant
4. Fax to email